This notice provides you with information regarding your rights and our obligations and explains how, why and when we process your personal information. Where you have linked to this notice from an IOP website, references in this notice to “website” or “websites” are to the specific IOP website which you have linked from.
Who we are
The Institute of Physics (‘IOP’, ‘we’, ‘us’ or ‘our’) is a scientific membership society working to advance physics for the benefit of all. Alongside professional support for our members, we engage with policymakers and the public to increase awareness and understanding of the value that physics holds for all of us.
To support our members and our work with the physics community, members of the public and policy makers, we may gather and process your personal information in accordance with this Privacy Notice (‘notice’) and in compliance with the relevant data protection regulations and laws.
IOP’s registered office is 37 Caledonian Road, London, N1 9BU and we are a registered charity in England and Wales, charity number 293851, and in Scotland, charity number SC040092. We are registered on the Information Commissioner's Office Register of Data Controllers, registration number Z6802378.
We are committed to ensuring the security and protection of the personal information we process. Personal information is information which identifies you, or which can be identified as relating to you personally (for example, name, address, email address, phone number). We will make every reasonable effort to protect your privacy by adopting a high level of website security and adhering to company policies on how we store and use personal information.
This notice relates to our use of the personal information we collect from you, or that you provide to us, via the online services we make available to you, via phone, email, letters and other correspondence, and in person. It has been created to help you understand our views and practices regarding your personal information.
We recommend that you read this notice prior to using our websites, products or services. If we change this notice we will post the changes on this page, and may place notices on other pages of the website, so that you will be aware of the personal information we collect and how we will use it. If you use this website or our products and services, or access our content on this website, after any such change has been made, you will be deemed to have read and accepted the change.
The personal information we collect
Your personal information will be used by us. The personal information we collect about you, or that you provide to us, will be dependent on your relationship with us and the way in which you choose to interact with us and your level of engagement with us. We’ll only collect the personal information that we need in connection with specific activities such as registration or membership requests, volunteering, conducting research, making donations etc.
Personal information provided by you
You may give us personal information when you interact with us, for example applying for membership, registering for an event, completing surveys, signing up for TalkPhysics (our online forum for teachers of physics), donating or when you or your school joins one of our programmes.
The personal information we ask for may include, amongst other things:
- personal details such as name, date of birth, email address, address, telephone number, affiliation, level of education and so on, when you join as a member or supporter
- your views and opinions about IOP, preferences and interests, and activities you have participated in
- financial information (payment information such as bank details and whether donations are gift aided)
If you apply for membership, we may collect additional information such as details of referees to support your application. We will also collect information during the course of your membership, for example the services you use, your attendance at events, your professional achievements and other contact you have with us.
If you’re a volunteer then we may collect extra information about you (eg references, details of emergency contacts etc). This information will be retained for legal or contractual reasons, to protect you and us (including in the event of an insurance or legal claim) and for safeguarding purposes.
Personal information created by your interaction with us
Your activities and involvement with us will result in personal information being created. This could include details of how you’ve helped us by volunteering or being involved with our outreach work and activities. If you decide to donate to us, then we’ll keep records of when and how much you give.
Personal information we collect at receipt and opening of emails or when you use our websites
When you open an email sent by us, we may collect the following personal information automatically:
- technical information, including your geographic location, browser type and version, device type and operating system and platform
- information about your email consumption, including the full click path from within and on to our sites (including date and time), whether the email was delivered, shared, unsubscribed from, opened, deleted or forwarded.
When you visit our websites, we may collect the following information automatically:
- technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, your geographic location, browser type and version, browser plug-in types and versions, operating system and platform
- information about your visit, including the source of your visit, the full click path to, through and from our website (including date and time), page response times, download errors and length of visits to certain pages.
Personal information from third parties
From time to time, we may collect personal information about you from other third-party sources, including publicly available data sources and your employer or university/school. We will only do this where it is permitted by applicable law(s). This personal information may be used to update and enhance any existing personal information that we currently hold or to provide access to membership services where this is arranged via your employer.
How we use your personal information
Your personal information may be collected and used to help us deliver our charitable activities, help us raise funds, manage and administer your membership or complete your request for products or services. Below are the main uses of your personal information, but this will depend on the nature of our relationship with you and how you interact with our various services, products, websites and activities.
Managing and administering your membership
We use the personal information you provide as a member to service your membership and to provide guidance on career options, continued professional development and professional standards. This includes sending renewal information, membership magazines and handbooks and information about our Annual General Meeting (AGM) to members by mail and email. We will also process your personal information if you have chosen to participate in our mentoring programme and to facilitate and support branch and special interest groups, committee and assessment panel members and to provide access to online resources through your IOPConnect account. If you are a Chartered Physicist, Charted Engineer, Registered Scientist or Registered Science Technician we will also hold your personal information (including your registration number and registration date) on the relevant register.
Communicating with you
We’ll always act upon your choice of how you want to receive communications (for example, by email, post or phone). However, there are some communications that we need to send. These are essential to fulfil our promises to you as a member, volunteer, donor or user of our services and products. Examples are:
- Membership-related mailings such as your membership magazine, renewal reminders, notice of our AGM and other committee meetings and elections, changes and additions to membership services, award nominations, information about grants, bursaries and volunteering opportunities available to you, invitations to join our panels and committees and opportunities to input into our policy work.
- Transaction messaging, such as invoices and payment receipts.
- Confirmation and additional information when you register for an event, attend a committee meeting or volunteer with us.
- To respond to your questions and enquiries.
Marketing by post
Occasionally we will send you marketing information by post where we have decided that it is mutually beneficial to you and our organisation. Such information will be non-intrusive and is processed on the grounds of legitimate interests that reflect your involvement and interest in the organisation.
Marketing by email
Where you have consented, or where it is part of our fulfilment of membership, we will send you email updates about our work, invitations to events and webinars, information about volunteering opportunities or other ways you can get involved in the work we do or competitions and surveys we may run from time to time – you are free to withdraw this consent at any time.
If you have provided us with information about your interest areas or location or, if you have purchased or used our products and/or services, we may use this information to tailor the content of our emails to you. We will not send you marketing emails if you have opted out of receiving them. Any marketing emails we send you will include an unsubscribe link at the end of the email.
If you would like to stop receiving marketing emails from us, you can let us know by:
- clicking the ‘unsubscribe’ link in any promotional emails you receive from us
- emailing us at email@example.com (please ensure you tell us if you would like to opt out from all email marketing communications or just a particular update)
- phoning us on 020 7470 4800 (Mon-Fri 9am-5pm BST/GMT).
Our emails may contain a web beacon pixel to tell us whether they have been opened and to verify any clicks through to links or articles within the email. We may use this information for purposes such as determining how to improve our communications to users, which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you can read the email in plain text view or with images disabled.
Surveys, feedback and contests
From time-to-time we may request information from you via surveys, feedback questionnaires or contest entries. Participation is completely voluntary and you therefore have a choice whether to disclose any information requested. We process your response to any survey or feedback questionnaire you participate in for research, evaluation and statistical purposes including to improve our services and products and the functionality of this website. Where you have entered a contest, we will use your contact information to notify you if you win and, where this is the case, to award prizes.
We use your personal information to manage your volunteering, from the moment you enquire to the time you decide to stop volunteering with us. This could include: contacting you about a role or opportunity you’ve applied for or that we think you might be interested in, sending you materials you may need, providing training where appropriate, processing expense claims you’ve made and to recognise your contribution. It could also include information from local outreach teams about things happening where you volunteer and about your volunteering, including asking for your opinions on your volunteering experience.
We use your personal information when you register to attend an event or meeting arranged or sponsored by IOP. This may include sending you details of the event or meeting, to confirm your attendance or to request information about any dietary or access requirements to ensure that we provide appropriate facilities or support to enable you to participate in an event. We sometimes take photos at our events and will clearly signpost where this is the case. Images captured may be used on our website and in any other media when promoting our work.
Grants, bursaries and scholarships
We collect and use personal information provided by you when applying for a grant, bursary or scholarship through IOP. This could include: to assess your application, to notify you as to whether your application has been successful, to award funds and to support you in publicising your research to the wider physics community (where applicable to the scheme you have applied to).
Where you provide us with sensitive information such as your ethnicity or tell us about a disability, this information will only be used for equal opportunities monitoring and, where appropriate, to provide appropriate facilities or support, for example, during an assessment process or at an event. If we intend to use sensitive personal information about you for any other purpose, we will make this clear at the time it is collected.
Fundraising, donations and legacy pledges
If you make a donation, we’ll use any personal information you give us to record the nature and amount of your gift, claim gift aid where you’ve told us you’re eligible and thank you for your gift. If you interact or have a conversation with us, we’ll note anything relevant and store this securely on our systems.
If you’ve told us that you’re planning to, or thinking about, leaving us a gift in your will, we’ll use the information you give us to keep a record of this – including the purpose of your gift, if you let us know this. If we have a conversation or interaction with you (or with someone who contacts us in relation to your will, for example your solicitor), we’ll note these interactions throughout your relationship with us, as this helps to ensure your gift is directed as you wanted.
Charity Commission rules require us to be assured of the provenance of funds and any conditions attached to them. We follow a due diligence process which involves researching the financial soundness, credibility, reputation and ethical principles of donors who’ve made, or are likely to make, a significant donation to the IOP. As part of this process we’ll carry out research using publicly available information and professional resources. If this applies to you, we’ll remind you about the process when you make your donation.
Lawful reasons for processing
We will process your personal information for the purposes identified above on the following bases:
- Our legitimate interests, which include, but are not limited to, processing your personal information for the purposes of providing and enhancing the provision of our products, services and information.
- Where processing is necessary to perform our contract with you or to take steps before entering into a contract with you.
- As necessary to comply with our legal obligations, resolve disputes and enforce our contractual agreements.
- Where you have consented to our use of your personal information for a specified purpose. Where this is the case, you have the right to withdraw your consent at any time.
Keeping your personal information
We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements. For example, we may store personal information after your membership with us to resolve any potential disputes and to comply with reporting and retention obligations.
Where we store your personal information
IOP operations are based in the UK and Ireland and we store most of our data within the European Union (EU). Some organisations which provide services to us may transfer data outside the European Economic Area but we’ll only allow this if your data is adequately protected. Some of our systems are provided by US companies, and whilst it is our policy that we prefer data hosting and processing to remain on EU-based solutions, it may be that using their products results in data transfer to the US. However, we only allow this when we are certain it will be adequately protected (eg US Privacy Shield or Standard EU contractual clauses).
Who we share your personal information with
We will only use your personal information for the purposes for which it was obtained. We will not, under any circumstances, sell or trade your personal information.
We may share your personal information with our subsidiaries (companies owned by IOP), where this will fulfil our commitment to you. For example, if you are an IOP member we will share your name and contact information with our subsidiary company, IOP Publishing Limited, so they can send you your membership magazine, Physics World, as well as to provide you with access to IOPscience content via your IOPConnect account.
We may use carefully selected companies to provide services on our behalf, including data hosting services, delivering postal mail, sending emails, analysing data and processing credit/debit card or direct debit payments. We will only provide those companies with the information they need to deliver the relevant service, and we make sure that your data is treated with the same level of care as if we were handling it directly.
We may disclose aggregate statistics about our members, volunteers, supporters, users of our products and services and visitors to our websites to describe our products, services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics won’t include any personally identifying information.
We will not share your personal information with any third party for their own purposes unless we have made you aware of this at the time of collecting your personal information. For example, if we run an event in partnership with other named organisations, your details may need to be shared. We will be very clear what will happen to your data when you register.
Your rights in connection with your personal data
Under certain circumstances, by law you have the following rights in respect of the personal information we hold about you. For more information about these rights, or if you wish to exercise them, please contact us at firstname.lastname@example.org.
Request access to your personal information (commonly known as a 'subject access request')
This enables you to receive a copy of the personal information we hold about you. You will be asked to provide the following details:
- the personal information you want to access
- the nature of your relationship with IOP, for example if you are a member, a volunteer etc
- the date range of the information you wish to access.
We may also need you to provide information that will help us confirm your identity. If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it.
Once we have all the information necessary to respond to your request we’ll provide you the information within one month. This timeframe may be extended by up to two months if your request is particularly complex. In this case, we will notify you and keep you updated.
Request correction of the personal information that we hold about you
If the personal information we hold about you is inaccurate, or your personal information changes (such as your email address), IOP will correct, update or remove your personal information as appropriate, where we are notified by you. This can usually be done by you within any personalisation options of this website (where applicable), or by contacting us at email@example.com.
Request erasure of your personal information
This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. Please note that whilst we will honour your request wherever possible, we may need to retain some personal information about you for example, where we are required to retain records to comply with our legal obligations.
Object to processing of your personal information
Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object, as described in the ‘communicating with you’ section of this notice, where we use your personal information for marketing purposes.
Request the restriction of processing of your personal information
This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party
Whenever IOP processes your personal information, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
What to do if you’re not happy
In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissions Office if you have any questions about data protection.
How to contact us
- by post: Governance & Compliance Manager, IOP, 37 Caledonian Road, London, N1 9BU
- by telephone: 020 7470 4843
- by email: firstname.lastname@example.org.
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Last edited: May 22 2018.